Frequently
Asked
Questions

FAQs | General Account Questions

• Can I see the Service Agreement contract text before applying for the service?

  Spamhaus wants to ensure that its data is only given to reputable and qualified organizations, therefore we need to know who you are before offering you access to Spamhaus data.

  The Spamhaus Service Agreement is between you and Spamhaus and our Partners. You can view these service terms when you sign up for a free trial or free service account, before clicking submit.

  As a Spamhaus customer, you also have access to the Spamhaus Service Agreement via the Customer Portal, which can be downloaded in PDF format.

• Does the pricing change?

  Yes. Where volume and usage hasn’t changed for a customer, we adjust pricing approximately every two years in line with inflation and market value.

  For customers whose usage has changed, their pricing will be changed accordingly, annually on renewal. There will be exceptional cases where changes may be made mid-contract, where usage is greatly exceeding contracted limits.

• How can I change the notification email address on my account?

  To view the email address where reports are currently being sent, go to account settings. To make changes to this email address please contact us.

• What is the Datafeed/Service application process?

  The application process is designed to allow organizations to initiate an application without committing to taking the service or making a payment, until they are satisfied with the service and have agreed to the service terms. The process is:

  1. Complete and submit the sign up form for either a free 30 day trial or free service account form
  2. Receive and click on the email validation link to confirm your interest to us
  3. For Passive DNS and Data Query Service you will gain immediate access to the data. For DNS Firewall and Border Gateway Protocol (BGP) Feeds we require a small amount of time to set you up.
  4. You will be sent an email confirming your data access. This email will also contain instructions on how to access the data.
  5. You will be given a Spamhaus Customer Portal account to access your service agreement, technical manual(s), contact for help, and subscription options if required.
  6. Please Note: Your contract for the Datafeed/Service is directly with Spamhaus and its Partners, and not with The Spamhaus Project. The Spamhaus Project does not have any commercial activities.

• Will there be service restrictions?

  Spamhaus evaluates every application to ensure the applicant is bona fide, and is not involved in the provision or support of spam services. We reserve the right to refuse a service at our discretion.

  Refusal may be due to a number of issues, including supplying to ISPs with excessive listings on any of our datasets. Everyone who uses the internet has a responsibility to keep it a safe environment. Any ISPs who we deem to have excessive abuse on their network, and are doing little to remediate the issues will not get access to our data.