Frequently
Asked
Questions

FAQs | Reputation Portal

• How can I get regular updates of new listings?

  Click on the robot in the header and select “Reporting Preferences.”

  From here, you can select whether you receive them directly via an API or get them sent daily to your specified notification email.

• How do I add or delete ranges from my network?

  Go to your Dashboard and click on “Add rages” or “Delete ranges.” Complete the form and submit. Our team will review your submission and update you via the Ticket Center.

• How do I use the Reputation Portal?

  Registration

  • Go to the home page (https:manage.spamhaus.com) and click on Register for an account.
  • Complete the form and submit.
  • Confirm your email address via the link we email to you.
  • Set a password for your account.
  • Once the team has approved your application, data from your ranges will populate.
  • If we have further questions regarding your application, we will use the Ticket Center for communications.

  The Dashboard

  • Network overview – displays the number of ranges and IPs assigned to your network and any range requests (additions or deletions) that are currently pending.
  • View all ranges and listing summary – see all your ranges, along with the number of listings on the Spamhaus Blocklist (SBL), CSS Blocklist (CSS), and Exploits Blocklist (eXBL).
  • Your IP listings – an overview of the total number of SBL, XBL & CSS listings you have across your network and percentage changes over the past 30 days.
  • Listing highlights – most recently listed IPs, longest listed IPs and the most abused /24s on your network.

  CIDR/Network ranges with listing overview

  This lists each network range by /24, along with the corresponding number or percentage change of SBL, XBL and CSS listings for each /24. You can click on the range to see a /24 heatmap and request removals.

  Export – you can export all the ranges listed or just those with listings to a CSV file.

  /24 heatmap

  This provides a clear visual representation of what IPs are listed on the selected /24. Listings can be filtered by blocklist i.e. SBL, CSS and XBL.

  To request removal click on the individual IP address.

  Removals

  • To view why an IP is listed enter the IP address into the search bar or navigate to the listing from the /24 heatmap.
  • Read the information provided by our researchers relating to the listing, follow and action any advice provided, check the tick box, and select Next Steps.
  • Where possible your request will automatically be actioned, however, in some circumstances we may need to raise a ticket to get further information relating to your request. All correspondence will be done via our Ticket Center.

  Tickets – communicating with Spamhaus

  • All communications with the Spamhaus team are managed via the Ticket Center including:

  • Questions relating to your account set-up.
  • Adding or deleting ranges.
  • Changing the email address that reports are sent to.
  • Questions relating to removal requests.
  • General questions – these can be submitted via the contact us form.

  Listing notifications

  Users can use our API to receive notifications of listings or designate a notification email address and receive daily reports of listings in CSV format.

  Users

  View all the users with access to the Portal for your network.

  Reporting preferences

  Choose whether you would like to receive reputation updates relating to listings for your network via email, or via the API.

  To change the email address these updates are sent to please contact us.

• What is the Reputation Portal?

  This portal allows network owners to view and manage IPs listed on Spamhaus’s IP reputation datasets, including:

  • Spamhaus Blocklist (SBL)
  • eXploits Blocklist (XBL)
  • CSS Blocklist (CSS)

  Users of the portal can request removals, see their most abused /24s, and set up daily reports of IP listings.

  Please note that this portal is only available for those who own IP ranges.